Union Budget: India down in BPO sector

March 01, 2013 15:20
Union Budget: India down in BPO sector

India which was once the BPO capital of the world is now losing its charm among the Westerners. Once the most attractive option to the world for its Business Process Oursourcing solutions, India has been losing its position since the last five years. The nation is now 10% down from the position it earlier had in the BPO market.

This valuable chunk of market in the world has been lost to other South East Asian countries like Malaysia, Philippines, China and other nations around the world like Egypt, Morocco, Brazil, Columbia, Poland, Ireland, Mexico and Chile. With a vast majority of the projects being bagged by these companies, there is a great threat to the $20 Billion market in India domestically.

The market in the other mentioned nations has been picking up recently in the same five years however, Philippines had a 69% growth in the industry while and Ukraine showed over 59% development. Other countries also showed great promise with the increasing opportunities Philippines, 28% in Sri Lanka, 27% in the Russian Federation, 37% in Argentina and 35% in Costa Rica.

It is essential that the BPO industry in the nation wakes up before its too late and addresses to the fears and the problems in the industry to thwart of the pressure from China and Philippines which are the biggest threats to the domestic voice contracts.

(AW- Anil)

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